At Connecting Dots 4 Kids payment is required on the day of service. Our preferred payment is direct account transfer. If you wish to pay via a different method, please contact Connecting Dots for Kids admin prior to the day of your appointment to discuss other options.

Failure to receive payment or negotiate alternative payment plans after 5 business days will result in the cancellation of existing appointments and services. Connecting Dots 4 Kids reserves the right to share your contact details and details of outstanding funds to engage with third-party debt collection agencies if required. If you are having difficulty paying for services, please discuss this with your therapist at the earliest convenience.

From time to time, client's use a third party to pay for services, i.e. NDIS plan management agencies. Please note it is the responsibility of the client's parent/carer/guardian to plan and ensure sufficient funds are available in their account to pay for service provision. This includes paying for Schedules of Support as well as any additional reviews, report writing (i.e. end of NDIS plan reports as required for reviews) and non-face-to-face costs (i.e. phone calls and emails to other service providers, development of resources, etc). Where sufficient funds are not available through an agreed third party (i.e. insufficient funds in an NDIS plan) the responsibility for payment reverts to the client and/or their representative (i.e. parent/carer/guardian).